Performance-driven Sales professional with 2+ years of remote experience in high-volume outbound/inbound calling, B2B lead generation, lead qualification, and appointment setting for global companies including Microsoft and ASAP Ticket. Expert at managing 100–225 calls daily, maintaining 100% CRM data accuracy, and consistently exceeding monthly targets by 15%. Recognized as Top Seller in Batch at ASAP Ticket. Skilled in HubSpot, LeadPerfection, Salesforce, Google Workspace, and auto-dialer platforms (Five9/Aircall). C2 English proficient (EFSET Certified). Fully remote-ready and available during U.S. EST/PST business hours.
Core Skills
High-Volume Outbound CallingInbound Lead ManagementLead QualificationAppointment SettingB2B Cold Calling (100–150/day)HubSpot CRMLeadPerfectionSalesforceFive9 / AircallPipeline ManagementObjection HandlingScript AdherenceDiscovery CallingGoogle Sheets / WorkspaceZoom / Microsoft TeamsCRM Data IntegrityConsultative SellingC2 English (EFSET)
Professional Experience
Senior Sales Executive & Outbound Specialist ⭐ Top Seller
Jan 2025 – Dec 2025
ASAP Ticket (Dreamport) — Remote
Conducted 100–150 outbound cold calls daily, qualifying B2B leads and exceeding monthly revenue targets by 15%.
Set qualified appointments for executive teams by building rapport, negotiating packages, and aligning solutions with client needs.
Maintained 100% CRM data accuracy in HubSpot and Google Sheets for seamless lead tracking and follow-up.
Managed end-to-end sales pipeline from cold outreach through to appointment handoff to closing team.
Recognized as Top Seller in Batch for converting the highest volume of inquiries into booked, high-intent appointments.
Coordinated Zoom and phone consultations, confirming U.S. time zones and sending follow-up communications to maximize show rates.
Technical Support & Lead Qualification Representative
Feb 2023 – Jul 2023
Microsoft (Limitless) — Remote
Handled 100+ daily inbound inquiries for global users, qualifying lead intent and identifying upsell opportunities while maintaining top CSAT scores.
Documented full lifecycle interactions in CRM with 100% adherence to global SLA and data standards.
Communicated complex technical solutions clearly to U.S. and global business stakeholders, enhancing trust and conversion.
Delivered proactive client support and built lasting relationships, contributing to strong team CSAT scores.
Freelance Data Annotator
Mar 2024 – Aug 2024
Self-Employed — Remote
Maintained 99%+ accuracy across large-scale AI data labeling tasks — strong data integrity and attention to detail directly applicable to CRM and pipeline hygiene.
Education
Bachelor of Engineering (B.Eng) — Civil Engineering
Federal University of Agriculture, Oye-Ekiti · 2017 – 2023
EFSET English Proficiency — C2 Proficient/Advanced
Microsoft Product Support Specialist
Internal Microsoft Certification
Professional Summary
Performance-driven Appointment Setter with 2+ years of experience in high-volume call center environments, specializing in lead qualification and appointment booking for global companies including Microsoft and ASAP Ticket. Expert at managing 100–225 calls daily using auto-dialer systems (Five9/Aircall) while maintaining 100% data integrity in HubSpot and LeadPerfection. Recognized as Top Seller in Batch. Exceeded monthly targets by 15%. C2 English. Fully available 9 AM–5 PM EST.
Senior Appointment Setter & Outbound Specialist ⭐ Top Seller
Jan 2025 – Dec 2025
ASAP Ticket (Dreamport) — Remote
Executed 100–150 outbound calls daily, identifying high-value prospects and exceeding monthly appointment targets by 15%.
Recognized as Top Seller in Batch for consistently converting inquiries into qualified appointments and high-ticket packages.
Followed structured call flows and scripts to qualify leads; only high-intent appointments passed to the executive team.
Maintained 100% CRM data integrity in HubSpot and Google Sheets for accurate records and seamless follow-up.
Coordinated Zoom and phone consultations, confirming U.S. time zones and sending reminders to maximize show rates.
Technical Support & Lead Qualification Representative
Feb 2023 – Jul 2023
Microsoft (Limitless) — Remote
Managed 100+ daily inquiries for global users, identifying upsell and appointment opportunities while maintaining top CSAT scores.
Operated within strict SLAs; documented lead lifecycles in CRM with 100% adherence to global data standards.
Communicated technical solutions clearly to diverse business stakeholders across the U.S. and globally.
Customer Service Representative
Aug 2023 – Dec 2023
Alan and Grant
Handled high-volume multi-channel communications under strict daily performance metrics in a fast-paced environment.
Education & Certifications
B.Eng Civil Engineering · Federal University of Agriculture, Oye-Ekiti · 2017–2023
EFSET English C2 Proficient/Advanced
Microsoft Product Support Specialist
Professional Summary
Performance-driven Sales Development Representative (SDR) with 2+ years of remote outbound sales experience for global companies including Microsoft and ASAP Ticket. Proven in high-volume outbound prospecting (100–150 cold calls daily), B2B lead generation and qualification, appointment setting for executive teams, and pipeline management using Salesforce, HubSpot, and Google Workspace. Consistently exceeded monthly revenue targets by 15% while maintaining 100% SLA adherence. Strong technical background (Microsoft certified, engineering degree) for confident communication of complex solutions to U.S. business owners.
Core Competencies
Outbound Prospecting (Phone/Email/LinkedIn)B2B Lead Generation & QualificationCold Calling (100–150 Calls Daily)Appointment Setting for ExecutivesObjection HandlingConsultative / Solution SellingSalesforce CRMHubSpot CRMPipeline Management & Data IntegrityGoogle Sheets / DocsAircall / Zoom / TeamsC2 English (EFSET)
Professional Experience
Senior Sales Executive & Outbound Specialist ⭐ Top Seller
Jan 2025 – Dec 2025
ASAP Ticket (Dreamport) — Remote
Conducted 100–150 daily cold calls via phone and email to identify and qualify B2B leads, exceeding monthly revenue targets by 15%.
Set qualified appointments for executive sales teams by building rapport, negotiating packages, and aligning solutions with client needs.
Managed end-to-end pipeline in HubSpot CRM and Google Workspace, tracking all interactions and ensuring smooth handoffs to closing teams.
Handled objections through consultative communication resulting in high retention and 100% service adherence.
Recognized as Top Seller in Batch for converting the highest volume of cold inquiries into qualified, closed revenue.
Technical Support Representative
Feb 2023 – Jul 2023
Microsoft (Limitless) — Remote
Resolved 100+ complex technical inquiries daily, qualifying client needs and identifying upsell and pipeline opportunities while maintaining top CSAT.
Documented interaction and lead lifecycles in CRM with 100% adherence to global SLA and data standards.
Communicated complex solutions clearly to diverse business stakeholders — strong foundation for technical SDR roles.
Customer Service Representative
Aug 2023 – Dec 2023
Alan and Grant
Managed high-volume multi-channel communications under strict daily metrics, delivering proactive support and building lasting client relationships.
Freelance Data Annotator
Mar 2024 – Aug 2024
Self-Employed — Remote
Maintained 99%+ data accuracy across large-scale AI model annotation tasks — directly transferable to CRM hygiene and pipeline data integrity.
Education & Certifications
B.Eng Civil Engineering · Federal University of Agriculture, Oye-Ekiti · 2017–2023
Performance-driven Inbound Lead Specialist and Sales Virtual Assistant with 2+ years of remote experience managing high-volume lead flows and supporting sales teams for global companies including Microsoft and ASAP Ticket. Expert at rapid inbound lead response, qualification, CRM data management, and scheduling coordination using HubSpot, LeadPerfection, Google Sheets, and Google Workspace. Exceeded monthly targets by 15% and maintained 100% CRM data accuracy throughout. Adept at supporting U.S.-based sales and marketing teams remotely with strong C2 English communication, Zoom coordination, and a consultative approach that converts inbound interest into booked, show-ready appointments.
Core Competencies
Inbound Lead Management & ResponseLead Qualification (Discovery Calling)Appointment Booking & SchedulingHubSpot CRMLeadPerfection CRMSalesforce CRMCRM Data Integrity & Pipeline ManagementGoogle Sheets / Docs / WorkspaceFollow-Up Sequences (Phone/Email)Zoom CoordinationTime Zone Management (U.S.)Sales & Marketing SupportObjection HandlingC2 English (EFSET)
Professional Experience
Senior Outbound & Inbound Sales Specialist ⭐ Top Seller
Jan 2025 – Dec 2025
ASAP Ticket (Dreamport) — Remote
Managed 100–150 inbound and outbound leads daily, responding rapidly, qualifying prospects, and booking high-intent appointments for the executive team.
Maintained 100% CRM data accuracy across HubSpot and Google Sheets — zero errors on record tracking and pipeline stages.
Executed follow-up sequences via phone and email for unconverted inbound leads, recovering a consistent portion of unresponsive inquiries.
Coordinated Zoom consultations, confirming U.S. time zones and sending pre-appointment reminders to maximize show rates.
Recognized as Top Seller in Batch by converting the highest volume of inbound inquiries into qualified, closed opportunities.
Exceeded monthly inbound conversion targets by 15% through fast response, disciplined qualification, and consultative communication.
Technical Support & Inbound Lead Qualification Representative
Feb 2023 – Jul 2023
Microsoft (Limitless) — Remote
Handled 100+ inbound inquiries daily for a global user base, qualifying intent, identifying upsell opportunities, and routing high-value prospects to sales teams.
Maintained top-tier CSAT by delivering rapid, empathetic, solution-focused communication to U.S. and global business stakeholders.
Documented full inquiry and lead lifecycles in CRM with 100% adherence to global SLA and data standards.
Customer Service Representative
Aug 2023 – Dec 2023
Alan and Grant
Handled high-volume multi-channel communications under strict performance metrics, delivering proactive inbound support and strong client relationships.
Freelance Data Annotator
Mar 2024 – Aug 2024
Self-Employed — Remote
Maintained 99%+ accuracy on large-scale data labeling — strong attention to detail directly applicable to CRM management and lead tracking.
Education & Certifications
B.Eng Civil Engineering · Federal University of Agriculture, Oye-Ekiti · 2017–2023